Privacy Policy

PRIVACY POLICY

DNERO WALLET

Last updated: February 18, 2025

This Privacy Policy describes how DNERO Wallet, Inc., (“DNERO,” “we,” “us,” or “our”) collects, processes, stores, and discloses personal information in accordance with applicable financial regulations and data protection laws. DNERO facilitates the secure transmission of data to its program manager and financial partners, who perform Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.

DNERO is committed to safeguarding the privacy and security of user information. This Privacy Policy describes the collection, use, storage, and disclosure of personal data in accordance with regulatory requirements and industry best practices. It applies to DNERO's website, mobile application, and services. By accessing or using DNERO's services, you agree to the terms of this Privacy Policy.

Scope and Consent

This Privacy Policy applies to users of the DNERO platform and services. By using these services, you consent to the collection and processing of personal information as described herein. If you do not agree to these terms, you should stop using DNERO services immediately.

Information Collected

DNERO does not independently verify, process, or evaluate personal data for compliance or risk assessment purposes. Instead, it securely transmits the collected information to its Program Manager and financial partners, who are solely responsible for identity verification and regulatory compliance. DNERO does not perform independent KYC or CDD verification. These responsibilities are handled exclusively by the DNERO Program Manager, who is responsible for client identity verification, document collection, and risk assessment.

Personal information collected includes:

  • Full name
  • Contact information
  • Government-issued ID
  • Proof of address
  • Any other documentation required for identity verification

DNERO also collects transaction-related information, such as payment history and account activity, as necessary for security and compliance purposes. Device and log information, including IP addresses and browser metadata, may be collected to detect fraud and prevent unauthorized access.

DNERO does not process or store financially sensitive data, such as credit card or banking details, as these are handled exclusively by the program manager and financial partners.

Use of Information

DNERO strictly limits the use of personal data to necessary compliance functions. DNERO does not engage in behavioral analysis, targeted advertising, or profiling based on financial activity.

DNERO uses the collected information solely for operational and compliance-related purposes. This includes:

  • The secure transmission of user data to the Program Administrator for KYC and CDD processing
  • Ensuring compliance with anti-money laundering (AML) regulations
  • Preventing fraudulent activity
  • Maintaining platform security

DNERO does not perform direct transaction monitoring or customer due diligence, but facilitates these processes by enabling secure data transfers. Additionally, DNERO may use the collected information to provide customer support, process service-related inquiries, and communicate updates related to platform functionality and regulatory obligations.

Data Retention and Security

DNERO retains user information only as required by legal, regulatory, and operational requirements. Customer identification records and transaction history are maintained for a minimum period of seven years, in accordance with financial compliance regulations.

DNERO implements security measures, including:

  • Data encryption
  • Multi-factor authentication
  • Access control protocols

These measures are designed to ensure the confidentiality and integrity of transmitted information. Continuous monitoring and periodic security audits are conducted to protect against unauthorized access and potential security threats.

Exchange and Disclosure of Information

DNERO does not sell personal data. Information is shared only with trusted third parties under specific circumstances, including:

  • The program administrator and financial partners for identity verification and compliance purposes
  • Regulatory authorities when legally required
  • Service providers that assist with fraud prevention, security monitoring, or technical support

In the event of a corporate restructuring, merger, or acquisition, user information may be transferred in accordance with applicable legal and contractual obligations.

User Rights and Options

Users have the right to access, update, and correct their personal information, subject to verification. Data deletion requests may be submitted, provided retention is not required by regulatory obligations. Users can also manage their communication preferences, including opting out of marketing communications. DNERO will respond to all requests in accordance with applicable data protection laws.

Privacy of Minors

DNERO services are not intended for persons under the age of 18, and DNERO does not knowingly collect data from minors. If a minor is discovered to have provided personal information, immediate steps will be taken to delete such data.

Compliance with Privacy Regulations

DNERO operates in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) . Users may request details regarding data collection, processing, and retention, as well as exercise their rights under these regulations. DNERO adheres to industry best practices to ensure data protection and regulatory compliance.

Policy Updates and Contract Information

DNERO reserves the right to update this Privacy Policy periodically in response to legal, regulatory, or business changes. Users will be notified of material updates via email or website notices. Continued use of DNERO services after an update constitutes acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy, users can contact:

DNERO Wallet, Inc. 18952 MacArthur Blvd, Irvine, CA 92612, United States Email: info@dneroapp.com